Customer delight Officer

Company Description

Quampetence is a leading service provider of Business Process Management (BPM) solutions, advocating the client’s brand to ensure high-quality service while lowering operational costs. The company operates in an innovative atmosphere that focuses on exemplary customer experiences, utilizing automation, analytics, technology, and robotic process automation (RPA) to improve efficiency. Quampetence positions itself as a strategic asset, providing deep and actionable insights to break the cost center stigma. Customer service excellence and improving customer satisfaction are at the forefront of Quampetence strategies.

Role Description:-

Immediate Joiner's || Kannada || Hindi || English || Fresher + 1 years of BPO experience

This is a full-time, on-site role for a Customer Delight Officer located in Gurugram. The Customer Delight Officer will be responsible for managing customer support inquiries, ensuring customer satisfaction, and delivering exceptional customer service. Key tasks include actively engaging with customers to understand their needs, resolving issues effectively, and consistently improving the overall customer experience.

Qualifications

• Strong Interpersonal Skills to interact effectively with customers
• Experience in Customer Satisfaction and Customer Experience management
• Proven track record in Customer Support and Customer Service
• Excellent communication skills, both written and verbal
• Ability to work well in an on-site team environment
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous experience in a customer-focused role is a plus