Customer Care Executive

1 - 2 years

2 - 3 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities

  • Manage high volumes of inbound and outbound calls in line with set targets
  • Address customer queries, troubleshoot issues, and escalate them as needed
  • Provide accurate information about products/services/policies
  • Maintain detailed customer records using CRM tools or ticketing systems
  • Meet personal and team KPIs (e.g. call quality, resolution time, customer satisfaction)
  • Engage proactivelybuilding trust and delivering service beyond expectations
  • Collaborate with cross-functional teams to escalate complex issues

What We're Looking For •

Minimum High school diploma; Bachelors degree preferred

  • Fresher to ~2years experience in voice-based customer support, ideally international BPO
  • Proficiency in English with I-Speak 5+
  • Comfortable with rotational shifts (day Shift) including and weekends
  • Exceptional verbal communication and active listening skills
  • Strong customer-oriented mindset and ability to empathize
  • Experienced in handling customer complaints and delivering solutions • Knowledge of CRM systems and MS Office

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