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Taskus
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Customer support specialist

Customer support specialist

Taskus

1 - 6 years

2 - 6 Lacs

Navi mumbai

Posted:1 day ago| Platform:

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Skills Required

customer support bpo gaming e commerce hr media user experience banking products fintech financial services streaming media banking ap cloud healthtech https digital services sme banking customer experience communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary

:Answering customer's requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English Being our customers voice by sharing their feedback and reporting their issues Collaborating with our different teams and having direct impact to improve our Product Representing Vivid Money and build a trustful relationship with our customers

Experience Level :Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
Exceptional problem-solving and decision-making skills Good observational skills for process and product improvement

Capable of managing multiple tasks and thriving under pressure in a dynamic environment Comprehensive knowledge of SME banking products, services, and processes.
Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break. Qualification: Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English

Target Profile: experience in the banking or financial services industry and dealing with SMEs.

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Customer support specialist