Customer Support Executive

Teleperformance (TP)

0 - 3 years

2 - 6 Lacs

Kolkata

Posted:1 day ago| Platform:

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Skills Required

customer complaints crm software customer support crm customer experience cold calling customer relationship customer service customer care pivot table business development vlookup sales inside sales lead generation customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Support Executive to join our team in the international sector. The ideal candidate will have excellent communication skills and be able to provide top-notch support to our clients.

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide timely and accurate information about products or services.
Use problem-solving skills to address complex customer complaints.
Collaborate with internal teams to enhance customer experience.
Maintain high product knowledge to effectively support customers.
Consistently meet or exceed performance targets and quality standards.

Job Requirements

Proven experience in customer support or a related field.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong analytical and critical thinking skills.
Proficiency in using CRM software or other support tools.
Ability to adapt to changing situations and priorities.

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