Customer Support Specialist

Job Role: Customer Support Specialist

Location: Bengaluru

Compensation: 5.5-7LPA (Including PF and PGDM monthly fees of INR 6,666)

Shift timings: 5 PM to 2 AM IST with commute service

Eligibility Criteria:

• This role is only for graduates, post graduate candidates shouldn't apply

• You should have exceptional spoken and written English communication

• You will be doing PGDM along with this job role, this is mandatory and non negotiable

About Inkle:

Inkle is software startup based in San Francisco and Bangalore. We exclusively serve US technology startups. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for US-registered companies - using software and human services. We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. It was launched in 2022, and already serves well over 500 US companies, and we’re growing fast. We’re backed by leading global VC funds.

Responsibilities:

• Onboard new customers who have been converted by the sales team.
• Respond throughout the day on our proprietary chat tool to customer queries.
• Call and chase customers to complete their tax filings and bookkeeping.
• Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
• Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
• Continuously feed back process improvements to the Product team so they can build them.

Benefits that we’ll provide:

• Highly competitive salary: It offers a competitive compensation package benchmarked to local norms in Bangalore and San Francisco.
• Stock option scheme - all employees receive generous stock options with very favourable terms.
• Health insurance - all employees are covered under Group Medical Insurance policy.
• It has a very generous leave policy. This includes 1 day of Period Leave per month for all female employees.
• All employees are granted 10 work-from-home days (per year pro-rated). This is on top of their leave.
• A comfortable, fun and safe office environment in the heart of Bangalore with great transport links and eateries nearby.
• All employees receive Macbooks and external monitors as required.

Who we’re looking for:

• Experience is not required, but you must have the following characteristic traits:
• An obsessive interest in customer service excellence.
• Strong ability to communicate in English and foster positive business relationships.
• Very focused on attention to detail.
• Highly organized and with the ability to multitask.
• Self-driven and proactive nature.

Please feel free to share your resume at ashu@skillveda.ai