Customer Support Specialist

Company Description

Dzylo is an all-in-one platform designed specifically for interior and build businesses to streamline operations and enhance productivity. From managing leads and quotations to project tracking and vendor relations, Dzylo simplifies complex workflows. With features like attendance tracking, procurement management, and expense monitoring, the platform addresses real industry challenges. Dzylo empowers companies to operate efficiently and supports their growth. Join us to be part of a platform designed to transform the interior and construction segments.

Role Description

This is a full-time on-site role for a Customer Support Specialist based in Gurugram. The Specialist will ensure exceptional customer service by addressing inquiries, troubleshooting issues, and resolving concerns. Day-to-day tasks include managing customer communications, offering technical support, and working collaboratively with internal teams to ensure satisfaction. The role requires the ability to analyze feedback, follow up consistently to maintain high service standards, and contribute to process improvements.

Qualifications

• Strong Customer Support skills and a customer-centric approach
• Interpersonal skills to build and maintain positive customer relationships
• Customer Satisfaction and resolution handling expertise
• Technical Support capabilities for troubleshooting platform-related issues
• Analytical Skills to assess feedback, identify trends, and suggest solutions
• Proficiency in using customer management tools and systems
• Ability to work collaboratively in a fast-paced on-site environment
• Bachelor’s degree in Business, IT-CS, or a relevant field is a plus
• Experience in the interior design or construction industry is an advantage