Customer Support Specialist

Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher - 2.55 LPA - 3 LPA

Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.

Language Proficiency: Good command of English (spoken).

Key Responsibilities:

* Handle incoming calls and respond to customer queries in a timely and professional manner.

* Make outbound calls to customers for follow-ups, feedback, or information updates.

* Resolve product/service-related issues effectively, escalating when necessary.

*Maintain a high level of customer satisfaction by providing accurate information and support.

* Maintain a high level of customer satisfaction by providing accurate information and support.

* Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.

* Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

* Undergraduates & Graduates are welcome. Freshers can also apply.

* Excellent verbal communication skills in English.

* Good listening skills, patience, and empathy when dealing with customers.

* Basic computer knowledge (MS Office, Email, CRM tools).

Interested candidates can share their CV to 9910284974 over whatsapp - Gurdeep Kaur.