Customer Support Specialist (Remote)

Hey there,

Great to see you here! Thanks for checking out this JD — stick around till the end, and you’ll have everything you need to ace the interview.

About Saleshandy

At Saleshandy, we’re on a mission to revolutionize outbound outreach by automating manual tasks and helping businesses generate leads effortlessly. Since launching in 2016, we’ve grown into a profitable, bootstrapped company with 65+ passionate team members delivering exceptional customer experiences.We currently support 4,000+ users worldwide with a lean team of 7 support pros — and we’re growing! With our user base expanding rapidly, we’re looking to scale our support team and continue delivering fast, high-quality service across time zones.If you’re customer-obsessed, solution-oriented, and love creating “wow” moments, this could be the perfect fit for you.What You’ll Do

• Assist customers via live chat and email
• Troubleshoot issues and guide customers toward quick resolutions
• Educate users on product features, upgrades, and best practices
• Share insights from conversations to help product and tech teams
• Contribute to customer satisfaction, retention, and long-term loyalty
• Track personal performance and share weekly updates with the support lead
• Help us hit key support metrics: fast resolutions, high CSAT, customer retention and better product usage
  

What You Bring

• Strong written and verbal communication
• Problem-solving mindset and ownership-driven attitude
• Patience, empathy, and a true love for helping customers
• Ability to learn fast and explain complex things simply
• A hunger to grow in a fast-paced, SaaS environment
• Comfortable working independently in a remote setting
  

Remote Setup (with a Collaborative In-Person Onboarding)📍

Initial onboarding

: You’ll spend the first

2–3 months in the office

to learn the ropes, meet the team, and get ramped up🏡 After that:

Fully remote

, work from wherever you thrive🔁

Just one week per quarter

: Join us in the office to sync, collaborate, and connect with the team for one week every quarter.Enjoy all the perks of remote work, with enough face time to stay aligned and energized.Why Join Saleshandy?

Global Exposure

– Work with users across industries and geographies

Career Growth

– Step into leadership roles as we grow

Open Culture

– Your ideas are heard (and often implemented)

Continuous Learning

– We value knowledge and curiosity

SaaS Product Company

– Play a key role in a fast-growing platformPerks & Benefits📚

Personal Development

– Annual budget for books, courses & conferences🏥

Medical Insurance

– Health insurance allowance for all team members🌴

Team Retreats

– Annual off-sites to recharge and celebrate wins💻

Remote-First Flexibility

– Work from wherever you do your best work (after onboarding)Hiring Process

• Apply + complete a quick pre-screening form
  

2️. Intro chat with the Hiring Manager

3️. A Short Assignment To Show Your Skills

4️. Final interview with the Reporting Manager5️. Offer + Welcome to the Ikigai Tribe!