Customer Support Specialist

• Excel


• CRM Tools(SFDC


• Zendesk)


• Customer Support


• Communication (Written and oral)


• MS-office

Location: Bangalore (office based)

Experience: 3-5 years

Shift - General Shift (9 am to 6 pm)

Primary skills: MS Office (Excel, Word), SFDC/Zendesk

APS Customer Retention and Accounts Specialist

Position Overview:

We seek a proactive Customer Retention and Accounts
Specialist to manage customer interactions, encourage

subscription purchases, and resolve outstanding overages.

This role involves contacting customers whose trials have
expired, facilitating purchases, processing orders, and

addressing account issues.

You will also track follow-ups, monitor outcomes, and
generate reports on key metrics like conversions and

account actions.

This position is a contract term for 6 Months. It is an
administrative position but not a management role.

Inside Sales Executive will be working with the Autodesk
India, Bengaluru office.

Key Responsibilities:

Customer Engagement:

Contact customers to resolve outstanding overages or
encourage subscription purchases post-trial expiration.

Order and Account Management:

Process orders promptly after the customer reaches out and
sends purchase confirmation.

Coordinate account suspensions for non-response as needed,
ensuring proper documentation.

Follow-Up Tracking and Reporting:

Maintain detailed records of follow-ups and interactions.

Generate reports on:

Number of follow-ups conducted.

Conversion rates from trials to purchases.

Accounts suspended due to non-response.

Qualifications and Skills:

Preferrably from Science Background.

Problem Solving ability.

Experience in customer service.

Strong communication and negotiation skills.

Proficiency with CRM systems.

This requires advanced knowledge of Microsoft Excel
software

This requires basic knowledge of Microsoft Word.

Analytical skills to track performance metrics and improve
processes.

Organized and detail-oriented with the ability to meet
deadlines.