Customer Support Specialist - Freshers Welcome

RechargeMojo (Rcube Planet Private Limited)

Key Responsibilities:

• Customer Interaction:

  Handle inbound and outbound customer interactions through calls, chats, and emails. Provide timely and accurate responses to customer inquiries and issues.

• Problem Resolution:

  Identify and troubleshoot customer issues effectively, providing clear and concise solutions. Escalate complex issues to higher-level support when necessary.

• Product Knowledge:

  Maintain an in-depth understanding of our products and services to offer informed assistance to customers. Continuously update knowledge base with new information.

• Customer Education:

  Educate customers on product usage, features, and benefits to enhance their overall experience. Provide step-by-step guidance as needed.

• Documentation:

  Accurately document customer interactions and resolutions in our CRM system. Ensure all customer records are up-to-date and complete.

• Feedback and Improvement:

  Collect customer feedback and share insights with the team to drive continuous improvement in our products and support processes.

• Team Collaboration:

  Work collaboratively with team members and other departments to ensure a seamless customer experience. Participate in team meetings and training sessions.

Qualifications:

• Experience:

  Previous experience in customer support or a related field is preferred.

• Communication Skills:

  Excellent verbal and written communication skills. Ability to convey information clearly and empathetically.

• Technical Proficiency:

  Familiarity with customer support software, CRM systems, and basic troubleshooting techniques.

• Problem-Solving:

  Strong problem-solving skills with a customer-centric approach. Ability to remain calm and professional under pressure.

• Time Management:

  Effective time management skills with the ability to handle multiple tasks simultaneously.

• Adaptability:

  Ability to adapt to changing customer needs and business requirements.

• Work Environment:

  A quiet and dedicated workspace with a reliable internet connection during remote work days.

Benefits:

• Competitive salary
• Flexible working hours
• Hybrid work environment (remote+office)
• Ongoing training and professional development
• Opportunities for career growth and advancement

How to Apply:

If you are passionate about helping customers and thrive in a hybrid work environment, we would love to hear from you. Please submit your resume outlining your relevant experience and why you would be a great fit for our team.

RechargeMojo (Rcube Planet Private Limited) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.