Rcube Planet

Join our dynamic and growing team as a Hybrid Customer Support Specialist at RechargeMojo (Rcube Planet Private Limited) . We are committed to providing exceptional support to our customers and ensuring their satisfaction with our products and services. If you are a proactive problem solver with excellent communication skills, we want you on our team. Key Responsibilities: Customer Interaction: Handle inbound and outbound customer interactions through calls, chats, and emails. Provide timely and accurate responses to customer inquiries and issues. Problem Resolution: Identify and troubleshoot customer issues effectively, providing clear and concise solutions. Escalate complex issues to higher-level support when necessary. Product Knowledge: Maintain an in-depth understanding of our products and services to offer informed assistance to customers. Continuously update knowledge base with new information. Customer Education: Educate customers on product usage, features, and benefits to enhance their overall experience. Provide step-by-step guidance as needed. Documentation: Accurately document customer interactions and resolutions in our CRM system. Ensure all customer records are up-to-date and complete. Feedback and Improvement: Collect customer feedback and share insights with the team to drive continuous improvement in our products and support processes. Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer experience. Participate in team meetings and training sessions. Qualifications: Experience: Previous experience in customer support or a related field is preferred. Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and empathetically. Technical Proficiency: Familiarity with customer support software, CRM systems, and basic troubleshooting techniques. Problem-Solving: Strong problem-solving skills with a customer-centric approach. Ability to remain calm and professional under pressure. Time Management: Effective time management skills with the ability to handle multiple tasks simultaneously. Adaptability: Ability to adapt to changing customer needs and business requirements. Work Environment: A quiet and dedicated workspace with a reliable internet connection during remote work days. Benefits: Competitive salary Flexible working hours Hybrid work environment (remote+office) Ongoing training and professional development Opportunities for career growth and advancement How to Apply: If you are passionate about helping customers and thrive in a hybrid work environment, we would love to hear from you. Please submit your resume outlining your relevant experience and why you would be a great fit for our team. RechargeMojo (Rcube Planet Private Limited) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.