Customer Support Representative

About ScopeX:

NOTE - This isn't your typical 9-5 job. We're a lean, fast-growing startup focused on ambitious goals. We're looking for proactive individuals eager to contribute to our dynamic growth journey.

Job Overview:

Key Responsibilities:

• Customer Support:

  Respond to customer inquiries via email, chat, and phone in a timely and professional manner.

• Issue Resolution

  : Efficiently resolve customer complaints and issues, ensuring high customer satisfaction.

• Onboarding Specialist:

  Welcome new users and guide them through the onboarding process, ensuring they understand how to use ScopeX’s features and benefits.

• Account Setup Assistance:

  Assist users in setting up their accounts, including KYC processes and inviting friends as a referral program.

• Personalized Support:

  Provide personalized support to new users, addressing any questions or concerns during the onboarding phase.

• Product Knowledge:

  Maintain a deep understanding of ScopeX’s products and services to provide accurate information and support.

• Feedback Management:

  Gather user feedback and communicate it to the relevant teams to help improve our products and services.

• Documentation:

  Create and maintain support documentation, SOPs, FAQs, and help guides for users.

• Team Collaboration:

  Work closely with the product, engineering, and marketing teams to address customer concerns and improve the overall user experience.

• Reporting:

  Track and report on customer support metrics and trends, identifying areas for improvement.

Qualifications:

• Education: Bachelor’s degree in any discipline. A background in business, communication, or related fields is a plus.
• Experience: 1+ years of experience in B2C customer support. Experience in fintech company is preferred.

Skills:

• Excellent verbal and written communication skills.
• Proficiency in using CRM tools preferably HubSpot.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and prioritize effectively.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a fast-growing fintech startup.
• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Flexible working hours and remote work options.