About ScopeX: ScopeX is a leading fintech startup revolutionising the way individuals perform cross-border payments. Our mission is to simplify global transactions through innovative technology, providing secure, fast, and seamless payment solutions. We are committed to exceptional customer service to our users and are looking for a dedicated Customer Support and Onboarding Specialist to join our team. NOTE - This isn't your typical 9-5 job. We're a lean, fast-growing startup focused on ambitious goals. We're looking for proactive individuals eager to contribute to our dynamic growth journey. Job Overview: We are seeking a passionate and proactive Customer Support and Onboarding Specialist in B2C industry. The ideal candidate will be responsible for providing excellent customer service and support, resolving queries, and ensuring a smooth user experience. If you have a knack for problem-solving and love helping others, this role is perfect for you. Key Responsibilities: Customer Support: Respond to customer inquiries via email, chat, and phone in a timely and professional manner. Issue Resolution : Efficiently resolve customer complaints and issues, ensuring high customer satisfaction. Onboarding Specialist: Welcome new users and guide them through the onboarding process, ensuring they understand how to use ScopeX’s features and benefits. Account Setup Assistance: Assist users in setting up their accounts, including KYC processes and inviting friends as a referral program. Personalized Support: Provide personalized support to new users, addressing any questions or concerns during the onboarding phase. Product Knowledge: Maintain a deep understanding of ScopeX’s products and services to provide accurate information and support. Feedback Management: Gather user feedback and communicate it to the relevant teams to help improve our products and services. Documentation: Create and maintain support documentation, SOPs, FAQs, and help guides for users. Team Collaboration: Work closely with the product, engineering, and marketing teams to address customer concerns and improve the overall user experience. Reporting: Track and report on customer support metrics and trends, identifying areas for improvement. Qualifications: Education: Bachelor’s degree in any discipline. A background in business, communication, or related fields is a plus. Experience: 1+ years of experience in B2C customer support. Experience in fintech company is preferred. Skills: Excellent verbal and written communication skills. Proficiency in using CRM tools preferably HubSpot. Strong problem-solving abilities and a customer-centric mindset. Ability to work independently and as part of a team. Ability to manage multiple tasks and prioritize effectively. What We Offer: Competitive salary and benefits package. Opportunity to work in a fast-growing fintech startup. A collaborative and supportive work environment. Opportunities for professional growth and development. Flexible working hours and remote work options.
IMP - This is a critical role in a fast paced startup, we are looking for qualified candidates with at-least 1+ year of relevant experience, please apply only if you are aligned with our requirements. HOW TO APPLY - Please read the JD and if you feel you are the right fit, fill this google form and we will be in touch. https://forms.gle/VwRiEZSyEbWsYEZP8 This is a remote only work. We're ScopeX, one of the fastest growing fintech startup in the EU market that leverages innovative technology to help Indians in Europe save on interbank fees and access competitive exchange rates when sending money home. We have a loyal customer base of over 25,000 NRI's across Europe that trust us with their transfers back home. Our team consists of industry leaders who have experience working with some of the biggest brands across the globe. We’re looking for a highly strategic and execution-focused Growth Manager who can own acquisition and marketing initiatives for ScopeX. You will play a pivotal role in aligning growth goals with the user journey—from first touch to long-term loyalty. Key Responsibilities Growth Marketing - Develop and manage omni-channel acquisition strategies across referrals, partnerships, paid media, and SEO Run and optimize performance marketing campaigns to acquire high-intent users Own CRM and lifecycle campaigns (email, SMS, push) to drive re-engagement, upsells, and LTV Leverage customer segmentation and behavioral data to personalize campaigns at scale Strategy & Analytics - Define and track KPIs across acquisition, activation, and retention funnels Set up experimentation frameworks (A/B testing, multivariate) to rapidly validate hypotheses Deliver regular performance reporting and insight-driven recommendations to leadership Stay on the pulse of the market—identify new channels, competitor tactics, and user needs Qualifications - 2–4 years of experience in growth & lifecycle marketing roles Proven success in scaling an early-stage consumer product or service Deep understanding of marketing funnel metrics and behavioral analytics Experience working closely with product, design, and engineering teams Strong writing and positioning skills with an eye for branding and UX Tools: AI first Tools, CRM tools, Segment, Mixpanel/Amplitude Self-starter with high attention to detail and strong project management skills AI first in problem solving Really Good To Have - Experience working with a Fintech (B2C) Experience working in EMEA markets. What We Offer - Attractive compensation based on your experience. A highly dynamic and energetic environment with a lot of opportunities to grow. Space for your own ideas and taking responsibility fast.