Customer Support Representative

About Alyke

Alyke is a fast-growing product-based startup redefining how people make friends. Our social media platform is designed to make it simple, fun, and meaningful to connect and build real, lasting friendships. We’re building a passionate team to create a product that touches millions of lives.

Role Overview

Customer Support Representative

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Troubleshoot and resolve product-related issues with empathy and efficiency.
• Escalate complex cases to the appropriate teams while ensuring prompt follow-up.
• Maintain accurate records of interactions in our support system.
• Provide feedback to the product and development teams on recurring issues and user pain points.
• Educate users on product features, updates, and best practices.
• Contribute to knowledge base articles, FAQs, and support resources.

Requirements

• Bachelor’s degree or equivalent experience.
• 3 to 5 years of experience in customer service, preferably in a tech or startup environment.
• Excellent communication skills (verbal and written).
• Strong problem-solving abilities and a user-first mindset.
• Comfortable with CRM tools, ticketing systems, and chat platforms.
• Ability to multitask and work effectively in a fast-paced environment.
• Empathy, patience, and a proactive attitude toward helping others.

Preferred Skills

• Experience with mobile app support.
• Knowledge of social media platforms and user engagement.
• Familiarity with tools like Zendesk, Freshdesk, Intercom, or similar.

Why Join Alyke?

• Opportunity to be part of a mission-driven startup changing how people connect.
• Collaborative and inclusive work culture.
• Growth and learning opportunities.
• Competitive salary and benefits.