About the Role: We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment. Key Responsibilities: Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget. Team Coordination and Communication: Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs. Risk Management: Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed. Resource Management: Allocate resources effectively, monitor team workload, adjust assignments as needed, and provide guidance and mentorship. Quality Assurance: Ensure project deliverables meet quality standards and stakeholder expectations. Implement and maintain quality control processes, facilitating testing and validation. Documentation and Reporting: Maintain comprehensive project documentation and prepare project reports, including status updates, performance metrics, and lessons learned. Release Management: Plan and coordinate software releases with the DevOps team, ensuring schedules are met and communicating release plans to stakeholders. Sprint Planning and Agile Practices: Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed. Continuous Improvement: Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement. Vendor and Partner Management: Manage relationships with external vendors and partners, coordinating and overseeing their work. Customer Feedback Integration: Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development. Change Management: Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders. Performance and Metrics Tracking: Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities. Training and Development: Identify training needs, arrange relevant training sessions, and support team members' professional development. Product Roadmap Alignment: Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities. Compliance and Standards: Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance. Conflict Resolution: Address and resolve team conflicts promptly, fostering a collaborative and positive work environment. Resource Allocation: Ensure optimal allocation and utilization of resources, adjusting as project needs evolve. Risk Reporting: Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans. Onboarding : Send onboarding emails to new tech team members, ensuring a smooth integration into the team. Qualifications: Bachelor’s degree in Project Management, Engineering, or related field. CSM, PSM or similar certification is preferred. Proven experience managing projects in an agile or hybrid environment. Excellent communication and leadership skills. Strong analytical and problem-solving abilities. Proficiency in project management software such as JIRA, MS Project. Show more Show less
