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Customer Support - MHD Operations - Associate

Customer Support - MHD Operations - Associate

Paytm

2 - 4 years

2 - 3 Lacs

noida

Posted:None| Platform:

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Skills Required

merchant services inbound customer service customer care customer support team management tat team handling financial services merchandising helpdesk sales voice process merchant activities team leading outbound customer handling sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the team : Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC and Soundbox related issues like Payment, settlement, device related issues etc.

About the role: The candidate will be responsible for addressing concerns and complaints raised by merchants on a daily basis, ensuring all tasks are resolved within the defined TAT while maintaining a

high standard of merchant experience.

Expectations/ Requirements

Managing of inbound and outbound calls in a timely manner

Creative and dedicated individual who will fit with our collaborative culture

Cohesively work with a lot of people, across functions and teams every day

Coordinate with other departments for compatibility of all aspects of each project

Smart thinking and clear communication

Be a brand ambassador for Paytm Stay Hungry, Stay Humble, Stay Relevant!

Troubleshoot merchant problems, identifies the request and solve online like G meet etc

Provide merchant support by call or email

Excellent merchant service skills that build high levels of merchant satisfaction

Excellent verbal and written communication skills

Ability to work both independently and in a team environment.

Superpowers/ Skills that will help you succeed in this role

Outstanding customer service skills and dedication to providing exceptional customer care

Must be self-motivator and self-starter

Ability to multitask and successfully operate in a fast paced, team environment

Must adapt well to change and successfully set and adjust priorities as needed

High level of drive, initiative and self-motivation

Ability to take internal and external stakeholders along

Love for simplifying

Growth Mind set.

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Customer Support - MHD Operations - Associate