Customer Support Manager

As a Service Center Operations Leader at Emerson, you will play a crucial role in driving operational excellence within our service center, Calibration & Repair activities, and Educational Services. Your responsibilities will include setting up infrastructure and work processes, obtaining ISO/IEC 17025 certification for the calibration lab, ensuring safe operations, implementing global RMA processes, and guaranteeing high-quality service delivery and customer satisfaction. You will lead a team of skilled technicians, oversee process improvements, and ensure compliance with industry standards. Your key responsibilities will involve maintaining a safe work environment, optimizing processes, analyzing market trends, managing day-to-day operations, handling inventory, and acting as the primary point of contact for customer inquiries. You will focus on enhancing operational effectiveness, controlling costs, managing budgets, and identifying opportunities for revenue growth. Additionally, you will analyze service data, implement process improvements, and stay updated with industry trends and technologies. The ideal candidate for this role is someone who can envision future scenarios, build strategies for sustainable competitive advantage, and articulate clear visions. You should possess a Bachelor's degree in Engineering, Industrial Technology, or a related field, along with proven experience in service center management, calibration, or repair services in the industrial automation industry. Experience with Oracle ERP, Depot repairs management software, and calibration tracking systems is preferred. Emerson's culture prioritizes employee value, respect, and empowerment to grow. We encourage innovation, collaboration, and diversity to foster great ideas from great teams. We are committed to your career development and inclusivity, offering mentorship, training, and leadership opportunities for your success. Our benefits plans, medical insurance, Employee Assistance Program, flexible time off, and paid parental leave reflect our dedication to employee wellbeing. Emerson is a global leader in automation technology and software, helping customers in critical industries operate sustainably and improve productivity. With a commitment to diversity, innovation, and positive impact, we provide equitable opportunities for professionals at all career stages. Join our team at Emerson and be part of a community that thrives on collaboration, innovation, and making a difference.,