Senior Specialist - Control Services LSEG

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Control Services Analyst at LSEG, you will play a crucial role in ensuring the internal control operations across various processes in the COO department. Your responsibilities will include: - Being accountable for the internal control operation and ensuring a clear understanding of the objectives and risks being mitigated. - Preparing and revising standard operating procedures for controls as needed. - Completing control operations with accuracy and within defined timelines. - Gathering and storing evidence for future retrieval purposes. - Collaborating with customers/partners to align operational process changes with control design and operation. - Identifying and raising control-rela...

Posted 23 hours ago

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Senior Associate - Quality WNS

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

As a Quality Analyst, your role will involve completing daily quality checks as per process requirements and meeting monthly sampling numbers for both voice and non-voice processes. You will be responsible for documenting quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for identified errors and completing Root Cause Analysis (RCA) for all errors are key aspects of your responsibilities. It will be expected of you to create Error Analysis/RCA Reports within defined timelines and ensure that the QA process adheres to ISO guidelines. Identifying areas of improvement for staff and sharing them with the Assistant Manager Qu...

Posted 3 days ago

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Senior Executive - Monitoring and Sales Support PhonePe

1.0 - 5.0 years

0 Lacs

karnataka

On-site

About PhonePe Group: At PhonePe, we take extra care to ensure that you give your best at work every day! Creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country, and executing on your dreams with purpose and speed, join us! As a part of the Lending Operations team at PhonePe, you will be involved in day-to-day business operations supporting the Sales, Collections, and Customer/Merchant e...

Posted 1 month ago

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Customer Support Manager Emerson

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Service Center Operations Leader at Emerson, you will play a crucial role in driving operational excellence within our service center, Calibration & Repair activities, and Educational Services. Your responsibilities will include setting up infrastructure and work processes, obtaining ISO/IEC 17025 certification for the calibration lab, ensuring safe operations, implementing global RMA processes, and guaranteeing high-quality service delivery and customer satisfaction. You will lead a team of skilled technicians, oversee process improvements, and ensure compliance with industry standards. Your key responsibilities will involve maintaining a safe work environment, optimizing processes, an...

Posted 1 month ago

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