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Customer Support Executive(Backoffice)

Customer Support Executive(Backoffice)

Shining Stars Institution & travels

1 - 4 years

1 - 2 Lacs

Faridabad Gurugram

Posted:1 month ago| Platform:

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Skills Required

Communication Skills Customer Handling BPO Problem Solving Adaptability Solving Queries Customer Satisfaction Customer service Customer Management CBSE ICSE Data Analysis Customer Interaction Problem Analysis International Process Strong Analytical Skills CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello Jobseekers, Greetings from Shining Star ITPL New Opportunities are available Job Description: Any Graduate fresher or UG with minimum one year of experience in BPO sector with an excellent communication skills can easily apply for this role. Location -Gurgaon Customer Support Executive Working -5 days Rotational shift-24*7 Salary-Up to 3LPA Roles and Responsibilities Maintain records of all interactions with customers using CRM software. Escalate complex issues to senior team members or supervisors when necessary. Identify opportunities for upselling/cross-selling relevant products/services based on customer requirements. Provide accurate information on products/services to customers, addressing their needs and expectations. Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Desired Candidate Profile 1-4 years of experience in back office operations, BPO industry, CBSE/ICSE education system preferred. Strong analytical skills with ability to analyze data and solve problems effectively. Excellent communication skills with adaptability to handle international processes (English language proficiency required). Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency. Ready to take your career to new heights? Apply Now! For more details contact Monika(7266822602)between 10am to 7pm. Thanks and Regards, Monika Singh 7266822602 HR Executive Shining Stars ITPL

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Shining Stars Institution & travels

www.shiningstarsinstitutiontravels.com

Education and Travel

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302 Jobs

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Customer Support Executive(Backoffice)

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Customer Support Executive(Backoffice)

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