Customer support Executive (Voice/Non-Voice)

• Minimum 1 year of experience if 12th pass
• Fresher welcome if graduate

Key Responsibilities

• Handle inbound and outbound customer calls effectively and professionally
• Resolve customer queries, issues, and complaints with accuracy and efficiency
• Maintain up-to-date knowledge of products and services to provide accurate information to customers
• Document call details and customer interactions in CRM systems
• Follow communication scripts when handling different topics
• Meet performance goals and quality standards

Required Skills

• Excellent verbal and written communication skills in English
• Ability to listen actively and respond empathetically
• Good problem-solving abilities and customer-oriented attitude
• Basic computer knowledge and typing speed

Eligibility Criteria

• Education: Minimum 12th Pass with 1+ year BPO experience
• Graduates (any stream) Freshers can apply
• Age: 18 years and above
• Comfortable with rotational shifts and working from office

Benefits

• Attractive salary with performance-based incentives
• Paid training and onboarding support
• Growth opportunities within the company
• Friendly and supportive work environment

Skills: active listening,customer support,customer-oriented attitude,excellent verbal and written communication skills in english,basic computer knowledge,empathy,typing speed,mumbai,bpo,communication skills,problem-solving abilities,communication

Mandatory Key Skills

inbound,outbound,customer queries,crm,customer service,voice process,international bpo,customer care,chat process,semi voice,email support,non voice process,voice support,inbound process,international process,us process,Customer support*