Job Title: Customer Support Executive – BPO (Mumbai) Location: Mumbai, Maharashtra Job Type: Full-time Experience Required Minimum 1 year of experience if 12th pass Fresher welcome if graduate Key Responsibilities Handle inbound and outbound customer calls effectively and professionally Resolve customer queries, issues, and complaints with accuracy and efficiency Maintain up-to-date knowledge of products and services to provide accurate information to customers Document call details and customer interactions in CRM systems Follow communication “scripts” when handling different topics Meet performance goals and quality standards Required Skills Excellent verbal and written communication skills in English Ability to listen actively and respond empathetically Good problem-solving abilities and customer-oriented attitude Basic computer knowledge and typing speed Eligibility Criteria Education: Minimum 12th Pass with 1+ year BPO experience Graduates (any stream) – Freshers can apply Age: 18 years and above Comfortable with rotational shifts and working from office Benefits Attractive salary with performance-based incentives Paid training and onboarding support Growth opportunities within the company Friendly and supportive work environment Skills: active listening,customer support,customer-oriented attitude,excellent verbal and written communication skills in english,basic computer knowledge,empathy,typing speed,mumbai,bpo,communication skills,problem-solving abilities,communication Show more Show less