Customer Support Executive

Job Description

Job Title: Customer Support Executive Company: Stylish Wodrobe Location: Jaripatka, Nagpur Employment Type: Full-Time About Us: At Stylish Wodrobe, we’re more than just a fashion brand — we’re a lifestyle destination. Our mission is to deliver stylish, high-quality clothing with an exceptional shopping experience. We’re growing rapidly and are on the lookout for individuals to join our customer support team. Role Overview: As a Customer Support Executive , you will be the first point of contact for our customers through live chat. You will assist shoppers with their queries, help resolve issues, and provide a smooth and friendly customer experience from start to finish. Key Responsibilities: Respond to customer inquiries in real-time through live chat on our website and social media platforms. Assist customers with product information, order tracking, returns, refunds, and exchange processes. Resolve complaints efficiently while maintaining a polite and positive attitude. Document and escalate complex issues to the relevant teams when needed. Keep accurate records of conversations in our CRM system. Stay updated on product knowledge, new arrivals, and promotions to effectively assist customers. Maintain a consistent brand voice and high standard of service in every interaction. Requirements: Previous experience in a customer service or chat support role (e-commerce experience preferred). Excellent written communication skills with flawless grammar and spelling. Quick typing speed and ability to multitask efficiently. Strong problem-solving skills and customer-first attitude. Familiarity with live chat platforms, CRMs, and helpdesk tools (e.g., Freshchat, Zendesk, Limechat). Ability to remain calm and professional in high-pressure situations. Flexible to work in shifts, including weekends or holidays if required. Nice to Have: Interest in fashion and current trends. Knowledge of Shopify or similar e-commerce platforms. What We Offer: Competitive salary and bonus structure. Employee discounts on all Stylish Wodrobe collections. A collaborative and creative work environment. Opportunities to grow within a fast-paced, fashion-forward company. How to Apply: Please send your resume to ayush@stylishwodrobe.com with the subject: “Chat Support Executive Application – [Your Name]” . Show more Show less