Customer Support Executive

Hello Job Seekers,

Greetings From ShiningStars ITPL!!

* MEGA JOB OPENINGS * WORK FROM OFFICE * FREE JOBS * NO TARGET * BPO HIRING * * VOICE PROCESS *

Are you a highly motivated individual with a passion for providing exceptional customer service?

Customer Support Executives

IMMEDIATE JOINERS PREFERRED || ONLY WALK-IN INTERVIEW

Age Limit - Max. 30

Locations we're hiring for: -

1. Bengaluru

   - Shivaji Nagar, Kudlu Gate, Nagavara and Kundalahalli.

2. Kolkata

   - Bidhannagar and New Town.

3. Mumbai

   - Malad and Thane.

Language Requirement: -

• Bengaluru

  -

1. Shivaji Nagar & Kudlu Gate -

   ENGLISH + HINDI

2. Nagavara -

   ENGLISH + ANY LANGUAGE

3. Kundalahalli -

   ENGLISH + ANY LANGUAGE

• Mumbai

  - English + Hindi

• Kolkata

  - English + Hindi

Qualification & Experience: -

Bengaluru -

• Shivaji Nagar & Kudlu Gate

  - Any Graduate Fresher/Experience in Customer Service

• Nagavara

  - Any Graduate Fresher OR UG with Experience in Customer Care

• Kundalahalli

  - Any Graduate with minimum 2 years of Experience in International Claims Processing & Adjudication (P&C/ Insurance/ Health Care).

Kolkata -

• Bidhan Nagar

  - Any UG Fresher/Experience in Customer handling

• New Town

  - Any Graduate Fresher/Experience

Mumbai -

• Malad -

  Any Graduate Fresher or UG with experience in Blended process (Voice and Email).

• Thane -

  Any HSC pass can apply.

Key Roles & Responsibilities: -

• Handle inbound and/or outbound customer inquiries, complaints, and requests via phone, email or chat ensuring prompt and professional resolution.
• Provide accurate and complete information about company products and services to customers.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate internal teams (Technical Support, Management, etc.) when necessary.
• Maintain detailed and accurate records of all customer interactions and transactions in the Customer Relationship Management (CRM) system.
• Follow communication procedures, guidelines, and policies to ensure consistent service quality.
• Meet qualitative and quantitative targets (e.g., CSAT, First Call Resolution, Average Handling Time).

Salary (Based on Interview and Experience) & Other Benefits: -

Bengaluru

• Shivaji Nagar

  - 21k CTC - 25 CTC + Quarterly Bonus.

• Kudlu Gate

  - 20.5k CTC - 30k CTC + Quarterly Bonus.

• Nagavara -

  Up to 35k CTC + Incentives and Bonus.

• Kundalahalli -

  Up to 41k CTC

Kolkata

• Bidhan Nagar

  - 16k CTC - 25k CTC.

• New Town

  - 17k - 18k CTC.

Mumbai -

• Malad

  - 20k - 30k CTC

• Thane

  - Up to 16k

How To Apply: -

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