Customer Support Executive

As a candidate for the position, your role will involve: - Explaining the customers about product offers and benefits - Creating and managing new leads - Tracking progress of Google reviews and sharing reports with respective leads - Checking the working status of Toll-Free numbers and reporting to the relevant leads - Promoting the products effectively - Following up with customers for feedback via emails/phone calls, ensuring brand promotion - Maintaining a register and sharing it based on company requirements - Compiling a list of calls made by staff department-wise and submitting it to the HOD - Making maintenance complaints in case of faults/damages/breakages and informing the relevant parties - Checking and maintaining the intercom lines and instruments, seeking help from a telephone technician for repairs with prior permission - Ensuring smooth operation of the telephone system without interruptions - Maintaining professionalism by avoiding unnecessary conversations while on duty - Providing courteous assistance to callers from within and outside the hospital, displaying willingness to help - Ensuring accuracy in connecting calls to the correct numbers promptly - Working in shifts, overtime, holidays, and weekends as per management's request - Remaining at the post until the reliever reports for duty - Conducting surveys with consumers of GarbhaGudi and sharing reports with the team lead - Escalating real-time process issues and inputs to the concerned individuals, with the team lead as the primary point of contact.,