Customer Support Executive

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Job Summary

• Proven customer support experience or experience as a Client Service Representative
• Strong phone-handling skills and active listening ability
• Familiarity with CRM systems and customer support best practices
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Customer-oriented approach with adaptability to different personality types
• Strong English communication skills
• Minimum 1 year of experience in a Customer Support Executive role
  

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.
• Resolve product or service-related concerns by clarifying issues, identifying the cause, and determining the best solution.
• Provide accurate, valid, and complete information using appropriate tools and methods.
• Handle customer complaints, provide suitable solutions and alternatives, and ensure timely follow-up.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep detailed and accurate records of customer interactions, process customer accounts, and manage documentation.
• Follow all communication procedures, guidelines, and company policies.
• Stay updated on product knowledge and organizational policies to deliver accurate and timely support.
• Collaborate with team members and other departments to ensure customer satisfaction and efficient service delivery.
  

Required Skills & Qualifications

• Excellent communication and soft skills
• Experience with customer support software, databases, and CRM tools
• Strong problem-solving and analytical abilities
• Ability to work independently and as part of a team
• Patience and calmness under pressure
• Multilingual abilities are an advantage
• Flexibility to work in rotational shifts