Customer Support Executive

As a Collections Coordinator in our company, your role will involve coordinating with Finance, Billing, and Sales teams to resolve invoice disputes or account problems. You will be responsible for sending statements, reminders, and collection notices as needed, as well as tracking collection activities and maintaining accurate AR records. Supporting month-end AR reconciliation and reporting will be a key part of your responsibilities, along with meeting or exceeding collection targets and service-level expectations. Key Responsibilities: - Coordinate with Finance, Billing, and Sales teams - Resolve invoice disputes or account problems - Send statements, reminders, and collection notices - Track collection activities and maintain accurate AR records - Support month-end AR reconciliation and reporting - Meet or exceed collection targets and service-level expectations Qualifications Required: - Bachelors degree in any related field (preferred but not mandatory) - 1-3 years of experience in international customer service and/or collections or accounts receivable - Excellent communication, negotiation, and customer-handling skills - Ability to manage difficult conversations while remaining professional and customer-focused - Proficiency in MS Office (Excel, Outlook) - Strong organizational skills with the ability to prioritize and manage multiple tasks In addition to the job responsibilities and qualifications, the company offers benefits such as commuter assistance, leave encashment, paid sick time, and paid time off. The work location is in Panchkula, Haryana, and the ability to commute or relocate to this location is required. Please note that the job type is Full-time and Permanent. If you have a Higher Secondary (12th Pass) education and at least 1 year of total work experience, including 1 year in customer service, you are encouraged to apply. Proficiency in English is required for this position. As a Collections Coordinator in our company, your role will involve coordinating with Finance, Billing, and Sales teams to resolve invoice disputes or account problems. You will be responsible for sending statements, reminders, and collection notices as needed, as well as tracking collection activities and maintaining accurate AR records. Supporting month-end AR reconciliation and reporting will be a key part of your responsibilities, along with meeting or exceeding collection targets and service-level expectations. Key Responsibilities: - Coordinate with Finance, Billing, and Sales teams - Resolve invoice disputes or account problems - Send statements, reminders, and collection notices - Track collection activities and maintain accurate AR records - Support month-end AR reconciliation and reporting - Meet or exceed collection targets and service-level expectations Qualifications Required: - Bachelors degree in any related field (preferred but not mandatory) - 1-3 years of experience in international customer service and/or collections or accounts receivable - Excellent communication, negotiation, and customer-handling skills - Ability to manage difficult conversations while remaining professional and customer-focused - Proficiency in MS Office (Excel, Outlook) - Strong organizational skills with the ability to prioritize and manage multiple tasks In addition to the job responsibilities and qualifications, the company offers benefits such as commuter assistance, leave encashment, paid sick time, and paid time off. The work location is in Panchkula, Haryana, and the ability to commute or relocate to this location is required. Please note that the job type is Full-time and Permanent. If you have a Higher Secondary (12th Pass) education and at least 1 year of total work experience, including 1 year in customer service, you are encouraged to apply. Proficiency in English is required for this position.