Customer Support Executive

0 - 3 years

1 - 2 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

  • Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to travel bookings, cancellations, and modifications.
  • Provide accurate and timely solutions to customers' issues while maintaining a high level of professionalism and empathy.
  • Collaborate with internal teams (e.g., operations, sales) to resolve complex customer complaints and improve overall service quality.
  • Meet performance targets for call handling time, resolution rates, and first-call resolution ratios.
  • Stay updated on product knowledge and industry trends to provide expert advice to customers.

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