Customer Support Executive

Educational Qualification: B.Sc/Diploma (Plastics/Polymer/Chemicals) or any suitable Graduate.

Minimum Experience: Minimum 2 Years experience

As a Telemarketer, you will be responsible for making outbound calls to potential customers to promote products or services. Candidate should have excellent communication skills and the ability to engage with individuals over the phone. To contact with customers, ensuring timely communication, order management, and resolution of queries related to masterbatch products. The role requires coordination with internal departments like sales, production, quality, and logistics to deliver superior customer experience and support post-sales service.

Duties:-

Act as the first point of contact for customers, addressing inquiries related to products, orders, deliveries, pricing, and documentation.

Process sales orders, issue order acknowledgments, and coordinate with the production and dispatch team for on-time delivery.

Maintain strong follow-up with clients regarding order status, delivery schedules, and payment follow-ups if required.

Coordinate with the Quality Control and Technical team to resolve any product-related complaints or feedback.

Maintain and update customer records in CRM or ERP systems.

Prepare and send quotations, proforma invoices, and commercial documents in coordination with the sales team. Handle complaint management by logging issues, coordinating investigation, and ensuring timely closure with proper documentation.

Support the sales team with post-sales service, sample coordination, and product information.

Generate daily, weekly, and monthly reports on order status, pending deliveries, and customer interactions.

Ensure high customer satisfaction by maintaining professional communication and quick response times.

Skills:

Strong communication skills in English.

Proficiency in MS Office (Excel, Word, Outlook); experience with ERP systems (e.g., SAP, Tally, or custom manufacturing ERP).

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person