Customer Support Executive

Company Description

Mobility Empowered is transforming global talent mobility through intelligent relocation management. We offer comprehensive relocation solutions powered by an advanced intelligence platform that improves with every move. Our unique "Service as Software" approach delivers enhanced service quality, data-driven decision making, predictive problem solving, and cost optimization. We serve organizations in high-tech manufacturing, robotics, space technology, finance, and engineering sectors. Partner with us to transform your talent mobility program into a strategic advantage. Visit: mobilityempowered.com

Role Description

As a Customer Support Executive, you will be responsible for providing outstanding customer service and support to our clients. This full-time hybrid role is based in Indore, with some work-from-home flexibility. Daily tasks include handling customer inquiries, offering online and technical support, ensuring customer satisfaction, and resolving issues efficiently. You will serve as the first point of contact for our clients and play a critical role in maintaining our high standards of service quality.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Experience in providing Online Support
• Technical Support skills
• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Ability to work both independently and in a team environment
• Bachelor's degree in a relevant field or equivalent experience
• Experience in the relocation or mobility industry is a plus

Criteria

• 5 days work
• Willing to work in Night Shift

Good to have

• Handling International calls
• Good typing speed

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)