Customer Support Executive

Company Description

Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with over 2000+ staff. We specialize in BPO-BPM services, Contact Centers, HRO, IT solutions, Utility & Security Management, and Operations & Maintenance. With 1200+ operational call center seats, we serve both government and private clients across sectors like Telecom, E-Governance, Infrastructure, and E-Commerce. Our security division deploys over 1500 trained personnel across MP. Our mission is to drive productivity and deliver measurable value for our clients.

Role Description

This is a full-time on-site role based in Bhopal for a Customer Support Executive. The day-to-day tasks include responding to customer inquiries via phone, email, and chat, providing excellent customer service, and ensuring customer satisfaction. The role also involves troubleshooting and resolving technical issues and maintaining records of customer interactions. The Customer Support Executive will also work closely with other teams to provide detailed support and resolve customer issues efficiently.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Online Support and Technical Support skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in a call center or similar environment is a plus
• Bachelor's degree in any discipline, or equivalent work experience