Customer Support Executive International Voice Process BPO

1 - 6 years

2 - 6 Lacs

Posted:2 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Handle inbound and outbound calls for international customers
Resolve queries related to products, services, orders, billing, or technical issuesProvide first call resolution (FCR) and ensure customer satisfactionFollow up with clients

Required Candidate profile

Update CRM/ticketing tools with accurate resolutionsMeet or exceed defined KPIs like AHT, CSAT, productivityExcellent verbal communication EnglishPrior exp in international voice process preferred

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