Customer Support Executive

About the Role:

We are hiring motivated and customer-centric professionals to join Flipkart’s E-commerce Non-Voice Support Team. This is a work-from-home opportunity ideal for individuals with strong written communication skills and a passion for delivering excellent service.

• Key Responsibilities:Handle customer interactions via chat and email channels.
• Resolve issues related to orders, returns, refunds, payments, and general queries.
• Maintain high customer satisfaction through timely and effective resolution.
• Follow internal processes and escalate unresolved issues as required.
• Meet defined productivity and quality targets.
• Eligibility Criteria:Education: Graduate (Mandatory)
• Experience: Minimum 1 year in customer service (Non-Voice preferred: chat or email support)
• Skills Required:
• Excellent written English communication
• Typing speed of at least 30 WPM
• Basic computer and system navigation skills
• Comfortable working in 24/7 rotational shifts, including weekends and holidays
• Must have a personal laptop/system and stable internet connection
• Salary & Benefits:CTC: ₹23,000 per month
• Take Home Salary: ₹18,000 per month
• Work Days: 6 days a week, 1 rotational week-off
• Mode: Remote (Work from Home)
• Immediate Joining Required
• Selection Process:HR Round
• Versant Test (B1 Level)
• Operations Round
• Client Interview (Flipkart Panel)

How to Apply:

Send your resume to hr.futurepathc@gamil.com or at 8013012244 with the subject line:

“Application – Flipkart Non-Voice Process”