Customer Support Executive (Female Only)

Job Description

Duties and responsibilities of a Customer Support Executive: Primary Responsibilities 1. Customer Issue Resolution: Resolve customer complaints, issues, and queries in a timely and professional manner. 2. Product/Service Knowledge: Provide accurate and up-to-date information about products or services to customers. 3. Customer Relationship Building: Build and maintain positive relationships with customers to increase loyalty and retention. Secondary Responsibilities 1. Multi-Channel Support: Provide support through various channels, including phone, email, chat, or social media. 2. Issue Escalation: Escalate complex issues to senior support teams or relevant departments for resolution. 3. Customer Feedback: Collect and document customer feedback to identify areas for improvement. 4. Knowledge Base Maintenance: Contribute to the development and maintenance of a knowledge base or FAQ section. Skills and Qualities 1. Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with customers. 2. Problem-Solving Skills: Ability to analyze problems and provide effective solutions. 3. Patience and Empathy: Demonstrate patience and empathy when dealing with customer complaints or issues. 4. Product/Service Knowledge: In-depth knowledge of products or services to provide accurate information to customers. 5. Time Management: Ability to manage time effectively to resolve customer issues in a timely manner. Additional Responsibilities 1. Performance Metrics: Track and analyze performance metrics, including customer satisfaction, resolution rate, and response time. 2. Process Improvement: Identify areas for process improvement and suggest changes to increase efficiency and customer satisfaction. 3. Collaboration with Other Teams: Collaborate with other teams, such as sales, marketing, or product development, to ensure customer needs are met. 4. Training and Development: Participate in training and development programs to stay up-to-date with products, services, and industry trends. For More Details - 90723 67111 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Commission pay Performance bonus Work Location: In person Speak with the employer +91 9072367111