Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Manage large Inbound and Outbound calls. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Take an extra mile to engage customers. Excellent Communication in Hindi is mandatory. Strong phone contact handling skills and active listening. Ability to multi-task, prioritizes, and manages time effectively. Customer orientation and ability to adapt/respond to different types of characters. Proven customer support experience is added advantage. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹23,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Language: English (Required) Hindi (Required) Location: Hosur, Tamil Nadu (Required) Work Location: In person Speak with the employer +91 7200219505

Job description Responsibilities: Responsible for overall store operations, Sales Target, store profitability. Week off between Monday to Thursday (no WO on Friday, Saturday & Sunday) Leads financial growth of the store, year over year Leads the sales floor and drives store results through the store team Creating emotionally engaging customer experiences, consistent with the brand vision Be responsible in communicating promotional events and latest offers to customers in creative way. Role models, coaches and develops best-in-class selling behavior in the store team Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results Ensures the operations of the store are executed with excellence Accountable for the development of store staff product knowledge which in turn, enables high performance selling Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results Responsible for the on boarding, training, development, performance management, terminations and succession planning of direct reports. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Performance bonus Education: Higher Secondary(12th Pass) (Required) Experience: Retail sales: 3 years (Required) Lingerie: 3 years (Required) Location: Thirumangalam, Chennai, Tamil Nadu (Preferred) Work Location: In person Expected Start Date: 07/07/2025