Customer Support Executive

Company Overview

Elite Manpower & Training Academy (EMTA) is a specialist HR services company located in Indore. Founded and operated by experienced banking professionals, EMTA provides trained and groomed manpower for various organizations, focusing mainly on the BFSI sector. The company's mission is to supply well-trained professionals to meet market demands. EMTA offers a range of training programs aimed at enhancing communication skills and personality development and boasts effective collaborations with recognized organizations.

Job Overview

We are seeking a Junior Customer Support Executive to join our team at Elite Manpower & Training Academy in Indore. This is a full-time position that requires an individual with excellent customer service skills, adept at conflict resolution, and capable of effective time management. The ideal candidate will be instrumental in ensuring customer satisfaction and fostering a positive company-client relationship.

Qualifications and Skills

• Conflict Resolution (Mandatory skill): Ability to handle and resolve conflicts efficiently, ensuring customer satisfaction and maintaining company reputation.
• Customer Service (Mandatory skill): Proficiency in providing excellent customer support, ensuring issues are addressed, and inquiries are responded to promptly.
• Time Management (Mandatory skill): Effective in managing and prioritizing multiple tasks, ensuring timely completion of duties.
• Problem Solving: Capable of identifying issues and providing effective solutions swiftly, enhancing customer satisfaction and loyalty.
• Active Listening: Skilled at actively listening to customers to understand their needs, providing accurate and helpful responses.
• Call Handling: Experienced in managing a high volume of calls, providing professional and courteous service at all times.
• Multitasking: Ability to efficiently manage various tasks simultaneously without compromising on quality or customer service.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via various communication channels, including phone and email.
• Maintain a positive, empathetic, and professional attitude toward customers at all times, ensuring a high level of customer satisfaction.
• Collaborate with cross-functional teams to address and resolve customer issues, ensuring a smooth customer experience.
• Utilize conflict resolution skills to address customer complaints, providing effective solutions and alternatives as needed.
• Document customer interactions, transactions, comments, and complaints accurately, ensuring records are thorough and up-to-date.
• Identify customer needs and provide informed recommendations about products and services, enhancing customer loyalty.
• Stay updated with company products, services, and policies to ensure accurate information is provided to customers.
• Assist in building sustainable relationships and trust with customers through open and interactive communication.