Customer Support – Retention & Revenue (US Voice Process)

Job Description

Job Title: Customer Support—Retention (US Voice Process) Company: Hotel Engine (Flex Team) Batch Start Date: Immediate Open Positions: 20 Job Type: Full-time, Work from Office Shift & Offs: Rotational shifts, 5.5 days working Location: [Mention actual location] Who Should Apply: ✅ Candidates who have worked in Retention , Revenue Recovery , Upselling , or Customer Win-back roles in any BPO or voice process ✅ Strong customer handling and negotiation skills ✅ Goal-oriented professionals with a track record in saving or retaining customers Eligibility Criteria: Any Graduate or Undergraduate Minimum 6 months of BPO/customer support experience Fluent in English (US voice process) Versant Level C1 certification is mandatory Salary Package: Up to ₹35,000 CTC Plus performance incentives up to ₹8,000 Interview Rounds: HR Round Operations Round Versant Test (C1 – US Voice) Transport Facilities: ₹180/night shift allowance for male employees One-sided cab for female employees during odd hours Why Join Us: Be part of a global US-based travel tech brand Great earning potential through incentives Strong focus on career growth in customer success & retention Safe and inclusive transport support for night shifts How to Apply: 📩 Share your resume via DM or email - Niki.bose@emta.co.in - 6261888199 Show more Show less