Customer Support Executive (CSE)

Responsibilities

• Act as first point of contact for assign clients.
• Address employee & HR queries. Attend emergency cashless calls.
• Support clients with Wellness activities.
• Maintain EB portal- Odin assure for assigned clients.
• Claims management: Attend claims related queries for all EB policies. Collection & scrutiny of reimbursement claim submissions documents at client site with intimation to the employees for any deficiency documents in reimbursement claims.
• Supporting employees with information and process for all planned hospitalizations and help ensure hassle free cashless process for employees using TPA infrastructure
• Monitor cash deposit statement and provide timely update to client for replenishment of the same.
• Delivery of customised MIS, maintenance of active data base, reconciliation of data, CD statements etc.
• Co-ordinate the overall end-to-end service delivery to agreed standards.
• Work with other professionals on an individual account or a portfolio of accounts to ensure that relevant information is shared among appropriate individuals and required actions are taken to meet clients' needs.
• Support the team to ensure client retention and improve revenue for the company with new business and cross sell opportunities.

QualificationsWe are looking for:

• PGDBM / MBA
• 5-7 years of relevant experience (preferably broking firm/TPA)
• Highly preferred Good knowledge of MS Office- MS Excel, MS Word and MS Power Point Ability to multitask with problem-solving skills
• Self-driven, enthusiastic person with hunger to make it big
• Have an external focus and a real passion for client servicing.
• Good communication and presentation skills

Location

• Bengaluru

Job Types: Full-time, Permanent

Pay: Up to ₹400,000.00 per year

Application Question(s):

• What is your Current CTC ?
• What is your Expected CTC ?

Experience:

• Customer Support: 1 year (Preferred)

Location:

• Bangalore, Karnataka (Preferred)

Work Location: In person