Customer Support Executive

Job Summary

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.

Key Responsibilities

• Handle incoming customer queries via phone, email, WhatsApp, and other platforms.
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• Provide accurate information about products, services, warranties, and return policies.
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• Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.
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• Maintain detailed records of customer interactions, complaints, and resolutions.
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• Follow up with customers to ensure their issues are resolved and they are satisfied.
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• Support order tracking, replacement, and refund-related queries.
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• Manage CRM software for logging support tickets and updating status.
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• Escalate complex issues to the relevant departments promptly.
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• Share weekly reports on customer satisfaction and support metrics.
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• Assist in collecting customer feedback and suggesting process improvements.

Required Skills

• Strong communication and interpersonal skills (Hindi & English mandatory).
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• Patience and problem-solving attitude.
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• Familiarity with CRM tools, ticketing software, and MS Office.
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• Ability to multitask and work under pressure.
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• Basic knowledge of e-commerce and logistics will be a plus.

Qualification

• Bachelor’s degree in any field.
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• Minimum 1 year of experience in a customer service / support role preferred.

Salary & Benefits

• Salary: ₹25,000 per month
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• Opportunity to work with a growing D2C brand.
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• Friendly work culture.
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• Performance-based incentives.