Customer Support Associate

Confidential - Job Hiring

1 years

0 Lacs

Ahmedabad Gujarat India

Posted:3 months ago| Platform:

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Skills Required

support service reports metrics resolve communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Salary:

Working Days:

Shift Timings:

Process Type:

Job Type:

Requirements:

Key Responsibilities:

Handle inbound calls from UK clients and contractors professionally and efficiently.
Deliver exceptional customer service and ensure all queries are resolved effectively.
Maintain detailed call logs and reports; escalate or hand over tasks when necessary.
Follow up on service requests and ensure contractor visits occur within agreed SLAs.
Seek required authorizations for tasks exceeding standard limits.
Communicate clearly and promptly via email for instructions and updates.
Address queries related to orders, quotes, and approvals from both customers and internal teams.
Monitor overdue tasks and follow through to ensure timely resolution.
Meet daily/weekly performance metrics and KPIs.
Effectively manage and resolve any customer complaints or escalations.

What We’re Looking For:

Excellent communication skills in English (verbal and written)
Strong problem-solving ability and attention to detail
Prior experience in a voice-based international process (preferred but not mandatory)
Willingness to work in rotational shifts including nights
Customer-first mindset and a proactive attitude

Reach out to shrut@truesolution.in or call on +91 8511567579 for more info.

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