Customer Support Associate

Job Title:

About Zomato:

Zomato is one of the leading online food delivery and restaurant discovery platforms. We aim to create a seamless experience for our customers by providing fast, reliable, and delightful services. We're looking for motivated and customer-focused individuals to join our team and help us continue our mission of bringing people closer to their food.

Role Overview:

We are urgently hiring Customer Support Associates for our Gurugram location to work from the Zomato client end. This is an exciting opportunity for dynamic individuals with a passion for customer service and problem-solving. The role involves handling customer queries, assisting with product-related issues, and ensuring an overall positive experience for our users.

Key Responsibilities:

• Handle inbound and outbound customer calls and emails to resolve queries related to Zomatos services.
  
• Provide accurate information and solutions to customers regarding delivery issues, restaurant inquiries, or app-related queries.
  
• Ensure timely resolution of customer complaints and escalate issues when necessary.
  
• Document customer interactions and maintain records in the system.
  
• Work collaboratively with cross-functional teams to ensure high-quality customer service.
  
• Follow internal processes and protocols for delivering seamless customer support.
  
• Adhere to performance metrics and KPIs as required.
  
• Work in a fast-paced, target-driven environment while maintaining professionalism and patience.
  

Requirements:

• Education:

  Minimum Graduate (any field).

• Experience:

  Minimum 1 year of experience in customer support or related fields.

• Skills:

• Excellent communication skills (both verbal and written).
  
• Problem-solving attitude and ability to handle difficult situations.
  
• Proficiency in MS Office and CRM software is a plus.
  
• Ability to work in rotational shifts and rotational week-offs.
  

• Other Requirements:

• Strong interpersonal skills with a customer-first approach.
  
• Ability to thrive in a team-oriented environment.
  
• Comfortable with working in a fast-paced, target-driven setup.
  

Additional Information:

• Shift Timings:

  Rotational shifts, with rotational week offs. 6 days of working.

• Salary:

  25,000 CTC (20,000 In-hand). plus 3k Quaterly bonus.

• Location:

  Gurugram (Candidates will be working from the Zomato client end).

• Immediate Joiners preferred.

Why Join Us?

• Be part of an exciting, fast-paced industry with a global brand.
  
• Great opportunities for growth and career advancement.
  
• Work with a collaborative and high-energy team.
  
• Attractive salary and benefits package.
  

How to Apply: