Job Title: Customer Support Associate – UK Voice Process Location: Ahmedabad, Gujarat Salary: Up to ₹5.40 LPA + Attractive Incentives + Night Allowance Working Days: 5 Days a Week (Rotational Week Offs) Shift Timings: Day & Night Shifts (Based on UK Daylight Saving) Process Type: UK Voice Process (Inbound) Job Type: Full-Time Requirements: Minimum 1 year of experience within BPO Industry Key Responsibilities: Handle inbound calls from UK clients and contractors professionally and efficiently. Deliver exceptional customer service and ensure all queries are resolved effectively. Maintain detailed call logs and reports; escalate or hand over tasks when necessary. Follow up on service requests and ensure contractor visits occur within agreed SLAs. Seek required authorizations for tasks exceeding standard limits. Communicate clearly and promptly via email for instructions and updates. Address queries related to orders, quotes, and approvals from both customers and internal teams. Monitor overdue tasks and follow through to ensure timely resolution. Meet daily/weekly performance metrics and KPIs. Effectively manage and resolve any customer complaints or escalations. What We’re Looking For: Excellent communication skills in English (verbal and written) Strong problem-solving ability and attention to detail Prior experience in a voice-based international process (preferred but not mandatory) Willingness to work in rotational shifts including nights Customer-first mindset and a proactive attitude Reach out to shrut@truesolution.in or call on +91 8511567579 for more info.
Job Summary We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally. Key Responsibilities Handle incoming customer queries via phone, email, WhatsApp, and other platforms. Provide accurate information about products, services, warranties, and return policies. Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues. Maintain detailed records of customer interactions, complaints, and resolutions. Follow up with customers to ensure their issues are resolved and they are satisfied. Support order tracking, replacement, and refund-related queries. Manage CRM software for logging support tickets and updating status. Escalate complex issues to the relevant departments promptly. Share weekly reports on customer satisfaction and support metrics. Assist in collecting customer feedback and suggesting process improvements. Required Skills Strong communication and interpersonal skills (Hindi & English mandatory). Patience and problem-solving attitude. Familiarity with CRM tools, ticketing software, and MS Office. Ability to multitask and work under pressure. Basic knowledge of e-commerce and logistics will be a plus. Qualification Bachelor’s degree in any field. Minimum 1 year of experience in a customer service / support role preferred. Salary & Benefits Salary: ₹25,000 per month Opportunity to work with a growing D2C brand. Friendly work culture. Performance-based incentives.
As a Team Lead - Backend in Mumbai, your role involves developing and maintaining backend libraries/codebase and database. You will be responsible for building a modular and robust backend system that can communicate with multiple front-end applications. Collaboration with the product manager, designer, and development team is essential to develop best-in-class web/mobile applications. Your duties also include optimizing APIs, database queries, and other components for quick application response and designing a scalable structure following OOP principles. Evaluating competitive products and innovative approaches to identify best practices and encourage innovation is part of your responsibilities. Additionally, you will mentor team members. Key Responsibilities: - Develop and maintain backend libraries/codebase and database - Build a modular and robust backend system for multiple front-end applications - Collaborate with product manager, designer, and development team - Optimize APIs, database queries, and other components for quick application response - Design a scalable structure following OOP principles - Evaluate competitive products and innovative approaches - Mentor team members Qualifications Required: - Hands-on experience in at least one modern scripting language like Ruby, Python, or NodeJS - Proficiency in MVC frameworks such as Rails, Django, or Express - Knowledge of CI/CD tools like Jenkins or Gitlab - Strong SQL skills and familiarity with PostgreSQL - Ability to code server-side applications with atomicity and code reusability principles - Basic understanding of AWS - Good knowledge of using Git version control system and deployment via Git - Strong *nix skills - Experience with Kubernetes and NewRelic To excel in this role, you should have a minimum of 5 years of backend development experience in a product company, working on high availability and load applications in a distributed environment. A degree in computer science or a related field from a reputed institute is required. Additionally, completing a diploma or online courses on related backend technologies is a plus.,