Customer Support Executive

About Biotecnika

Biotecnika is a leading name in the Biotech & Life Sciences industry, dedicated to empowering

scientists, researchers, and professionals with cutting-edge resources, training, and support.

With a commitment to innovation, education, and customer satisfaction, we bridge the gap

between scientific expertise and industry demands.

Required Skills & Qualifications:

• Any Bachelors or Masters Degree.

• 1-3 years of experience

  in customer support.
• Excellent

  verbal and written

  communication skills.
• Strong problem-solving and

  interpersonal skills.

• Ability to

  multitask

  and manage time efficiently.

• Proficiency in CRM software

  and customer support tools is a plus.

• Customer-oriented

  mindset with a proactive approach to resolving issues.
• Experience in technical support or biotech-related customer service.
• Familiarity with industry regulations and compliance standards.

• Prior experience in handling B2B and B2C customer interactions.

Key Responsibilities:

• Handle

  customer inquiries

  via phone, email, and chat, providing prompt and accurate responses.
• Assist customers with product information, services, and troubleshooting.
• Maintain a deep understanding of Biotecnikas offerings to provide

  high-quality support

  .
• Address customer complaints professionally, ensuring quick and effective resolution.
• Work closely with internal teams (Sales, Marketing, and Technical) to

  improve customer experience.

• Maintain detailed records of customer interactions and

  feedback using CRM tools

  .

• Follow up with customers

  to ensure satisfaction and build long-term relationships.

• Support sales and marketing initiatives

  by providing insights from customer interactions.
• Stay updated on industry trends and Biotecnikas latest services and offerings.
• Should be proficient in handling common technical issues in Google Chrome and Windows PC of the customer by taking remote sessions.

Why Join Biotecnika?

• Exciting Industry:

  Work at the forefront of biotechnology and life sciences.

• Career Growth:

  Opportunities to develop your skills and grow within the organisation.

• Learning & Development:

  Continuous learning through training and workshops.

• Supportive Work Culture:

  A dynamic, employee-friendly environment that values teamwork.

• Networking Opportunities:

  Connect with leading professionals and experts in the industry.