Customer Support Executive

Job Title: Customer Support Executive

Location: Remote (Work From Home)

Job Type: Full Time

Compensation: 15k/month

Working: 5.5 days (Saturday half day)

Website: https://algo-one.com

About Us – Algo One

Algo One is a technology-driven financial research and analytics platform. We empower investors, traders, and businesses with deep insights, data-driven strategies, and cutting-edge tools to navigate markets with confidence. At the core of our work is innovation — we integrate AI, automation, and creativity to deliver content and solutions that simplify complex ideas and make finance more accessible and impactful.

Role Overview

Customer Support Executive

Key Responsibilities

• Respond

  to customer inquiries via email, chat, and other support channels.
• Troubleshoot basic product and account-related issues.
• Guide users on platform navigation, features, and subscription queries.
• Escalate technical issues to the product/tech team with clear documentation.
• Maintain and update FAQs, support documentation, and the knowledge base.
• Track, prioritize, and close support tickets within defined SLAs.
• Collect feedback and relay recurring issues or feature requests to the team.

Qualifications & Skills

• Bachelor’s degree in any field (finance background is a plus, but not mandatory).
• 1–3 years of experience in customer support or client-facing roles.
• Excellent communication skills (written & verbal).
• Strong problem-solving ability and patience in handling queries.
• Familiarity with 

  Jira

   for ticket tracking and issue escalation would be good.
• Interest in financial markets will be an added advantage.

What We Offer

• Opportunity to work in a fast-growing fintech startup.
• Exposure to cutting-edge financial intelligence tools.
• Collaborative and learning-focused environment.
• Competitive compensation and growth opportunities.

Apply Now!