Customer Support Coordinator

We're looking for a friendly and organized Customer Support Coordinator to be a key point of contact for our customers.You'll help people on their health journey by coordinating our advanced diagnostic tests and answering questions about our "Essentials" supplements. This is a hands-on role perfect for someone who loves to help people, is great with details, and wants to grow with our brand.

What You'll Do (Your Key Responsibilities)

Guide customers through our testing process: You'll be the main contact for scheduling tests, sending out kits, and making sure everything runs smoothly with our lab partners.Answer customer questions: You'll handle inquiries for both our diagnostic tests (like "Where is my kit?") and our Essentials supplements (like "How do I take this?" or "Can you help me with my order?").Track everything: You'll keep our records updated, track the progress of every test, and ensure reports are delivered on time.Solve problems: You'll help customers with any issues they have, from tracking a shipment to answering a product question, ensuring they have a great experience.Report on what's working: You'll help us keep an eye on our performance by tracking key numbers like test turnaround times and customer query volumes.You're a great fit if you have...1-3 years of experience in a customer support or coordination role.A passion for helping people and solving problems with a friendly attitude.Amazing organizational skills – you're great at managing details and keeping things on track.Clear and simple communication skills, both written and verbal.A knack for being proactive and spotting potential issues before they happen.You're comfortable using tools like Google Sheets/Excel for tracking. (Experience with Shopify or a helpdesk tool is a plus!)