Customer Support Coordinator

As a Customer Support Coordinator at the company, you will play a crucial role in managing customer inquiries with a focus on prompt and professional handling. Your excellent communication skills, customer-centric approach, and efficient issue resolution abilities will be key in ensuring customer satisfaction. - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. - Identify and assess customers" needs to achieve satisfaction. - Build sustainable relationships and trust with customers through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. - Keep records of customer interactions, transactions, comments, and complaints. - Proven customer support experience or experience as a Client Service Representative. - Strong phone contact handling skills and active listening. - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage time effectively.,