Role Overview We are looking for enthusiastic and customer-focused professionals to join our International Chat Support team. The ideal candidate should have exceptional written and verbal English communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for helping customers. Shape Key Responsibilities Handle customer queries via chat and provide prompt, accurate, and courteous responses. Deliver excellent service experience while maintaining brand tone and professionalism. Identify customer needs and provide appropriate solutions or alternatives. Maintain customer interaction logs and update information accurately in the CRM system. Ensure adherence to quality standards, SLAs, and response accuracy. Collaborate with internal teams for issue resolution when needed. Strive to achieve individual and team performance targets. Shape Requirements Education: Minimum Graduate in any discipline. Experience: Minimum 1 year of experience in Chat-based International Customer Support. Language Skills: Excellent written and verbal English communication. Technical Skills: Good typing speed and comfort with CRM/ticketing tools. Strong problem-solving, empathy, and time-management skills. Willingness to work in a 24×7 rotational shift (5 days working). Shape Preferred Skills Prior experience in E-commerce, Mobility, Telecom, or Global Support processes. Customer-centric attitude and ability to work under pressure. Excellent attention to detail and communication etiquette. Shape What We Offer 5 Days Working with rotational offs. Dynamic, international work environment. Competitive salary with performance-based incentives. Structured training programs and career growth opportunities. Modern office setup located in Gurugram with employee-friendly facilities. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Work Location: In person
Role Overview We are looking for enthusiastic and customer-focused professionals to join our International Chat Support team. The ideal candidate should have exceptional written and verbal English communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for helping customers. Shape Key Responsibilities Handle customer queries via chat and provide prompt, accurate, and courteous responses. Deliver excellent service experience while maintaining brand tone and professionalism. Identify customer needs and provide appropriate solutions or alternatives. Maintain customer interaction logs and update information accurately in the CRM system. Ensure adherence to quality standards, SLAs, and response accuracy. Collaborate with internal teams for issue resolution when needed. Strive to achieve individual and team performance targets. Shape Requirements Education: Minimum Graduate in any discipline. Experience: Minimum 1 year of experience in Chat-based International Customer Support. Language Skills: Excellent written and verbal English communication. Technical Skills: Good typing speed and comfort with CRM/ticketing tools. Strong problem-solving, empathy, and time-management skills. Willingness to work in a 24×7 rotational shift (5 days working). Shape Preferred Skills Prior experience in E-commerce, Mobility, Telecom, or Global Support processes. Customer-centric attitude and ability to work under pressure. Excellent attention to detail and communication etiquette. Shape What We Offer 5 Days Working with rotational offs. Dynamic, international work environment. Competitive salary with performance-based incentives. Structured training programs and career growth opportunities. Modern office setup located in Gurugram with employee-friendly facilities. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Work Location: In person
Role Overview We are seeking a confident and empathetic Voice Support Executive to handle our International Voice Process. The candidate should possess excellent communication skills in Hindi/Urdu and working proficiency in English, with the ability to manage customer calls effectively and professionally. Shape Key Responsibilities Handle inbound and outbound customer calls from international customers. Provide accurate information and first-contact resolution for all inquiries. Maintain empathy, professionalism, and patience throughout every interaction. Document call outcomes, feedback, and escalations in the CRM system. Meet performance metrics including AHT, Quality, and CSAT. Follow process guidelines, scripts, and company policies consistently. Collaborate with internal teams to ensure timely issue closure. Shape Requirements Education: Minimum Graduate in any discipline. Experience: Minimum 1 year of experience in Voice-based International Customer Support. Language Skills: Excellent verbal communication in Hindi/Urdu and good command of English. Technical Skills: Basic computer knowledge and familiarity with call centre tools. Strong interpersonal, problem-solving, and active listening skills. Flexibility to work in a 24×7 rotational shift (5 days working). Shape Preferred Skills Prior experience in International BPO / Mobility / Telecom / E-commerce domains. Customer-first approach and ability to handle pressure or escalations. Team-oriented, positive, and self-motivated attitude. Shape What We Offer 5 Days Working, rotational shifts (24×7). Attractive salary + incentive structure. Growth-oriented culture with ongoing learning opportunities. Work in a premium international customer support environment in Gurugram. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person