Customer Support Coordinator

Role Overview
We are looking for enthusiastic and customer-focused professionals to join our International Chat Support team. The ideal candidate should have exceptional written and verbal English communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for helping customers.

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Key Responsibilities

Handle customer queries via chat and provide prompt, accurate, and courteous responses.

Deliver excellent service experience while maintaining brand tone and professionalism.

Identify customer needs and provide appropriate solutions or alternatives.

Maintain customer interaction logs and update information accurately in the CRM system.

Ensure adherence to quality standards, SLAs, and response accuracy.

Collaborate with internal teams for issue resolution when needed.

Strive to achieve individual and team performance targets.

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Requirements

Education: Minimum Graduate in any discipline.

Experience: Minimum 1 year of experience in Chat-based International Customer Support.

Language Skills: Excellent written and verbal English communication.

Technical Skills: Good typing speed and comfort with CRM/ticketing tools.

Strong problem-solving, empathy, and time-management skills.

Willingness to work in a 24×7 rotational shift (5 days working).

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Preferred Skills

Prior experience in E-commerce, Mobility, Telecom, or Global Support processes.

Customer-centric attitude and ability to work under pressure.

Excellent attention to detail and communication etiquette.

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What We Offer

5 Days Working with rotational offs.

Dynamic, international work environment.

Competitive salary with performance-based incentives.

Structured training programs and career growth opportunities.

Modern office setup located in Gurugram with employee-friendly facilities.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person