Job
Description
You will be joining the International Chat Support team as a customer-focused professional. Your role will involve handling customer queries via chat and providing prompt, accurate, and courteous responses. You will need to deliver excellent service while maintaining brand tone, identifying customer needs, and offering appropriate solutions. It is important to maintain customer interaction logs, update information accurately in the CRM system, and ensure adherence to quality standards, SLAs, and response accuracy. Collaboration with internal teams for issue resolution and striving to achieve individual and team performance targets will also be part of your responsibilities. Key Responsibilities: - Handle customer queries via chat and provide prompt, accurate, and courteous responses. - Deliver excellent service experience while maintaining brand tone and professionalism. - Identify customer needs and provide appropriate solutions or alternatives. - Maintain customer interaction logs and update information accurately in the CRM system. - Ensure adherence to quality standards, SLAs, and response accuracy. - Collaborate with internal teams for issue resolution when needed. - Strive to achieve individual and team performance targets. Qualifications Required: - Education: Minimum Graduate in any discipline. - Experience: Minimum 1 year of experience in Chat-based International Customer Support. - Language Skills: Excellent written and verbal English communication. - Technical Skills: Good typing speed and comfort with CRM/ticketing tools. - Strong problem-solving, empathy, and time-management skills. - Willingness to work in a 24/7 rotational shift (5 days working). In addition to the above, preferred skills include prior experience in E-commerce, Mobility, Telecom, or Global Support processes, a customer-centric attitude, ability to work under pressure, excellent attention to detail, and communication etiquette. What We Offer: - 5 Days Working with rotational offs. - Dynamic, international work environment. - Competitive salary with performance-based incentives. - Structured training programs and career growth opportunities. - Modern office setup located in Gurugram with employee-friendly facilities. Please note that the work location for this full-time job is in person. You will be joining the International Chat Support team as a customer-focused professional. Your role will involve handling customer queries via chat and providing prompt, accurate, and courteous responses. You will need to deliver excellent service while maintaining brand tone, identifying customer needs, and offering appropriate solutions. It is important to maintain customer interaction logs, update information accurately in the CRM system, and ensure adherence to quality standards, SLAs, and response accuracy. Collaboration with internal teams for issue resolution and striving to achieve individual and team performance targets will also be part of your responsibilities. Key Responsibilities: - Handle customer queries via chat and provide prompt, accurate, and courteous responses. - Deliver excellent service experience while maintaining brand tone and professionalism. - Identify customer needs and provide appropriate solutions or alternatives. - Maintain customer interaction logs and update information accurately in the CRM system. - Ensure adherence to quality standards, SLAs, and response accuracy. - Collaborate with internal teams for issue resolution when needed. - Strive to achieve individual and team performance targets. Qualifications Required: - Education: Minimum Graduate in any discipline. - Experience: Minimum 1 year of experience in Chat-based International Customer Support. - Language Skills: Excellent written and verbal English communication. - Technical Skills: Good typing speed and comfort with CRM/ticketing tools. - Strong problem-solving, empathy, and time-management skills. - Willingness to work in a 24/7 rotational shift (5 days working). In addition to the above, preferred skills include prior experience in E-commerce, Mobility, Telecom, or Global Support processes, a customer-centric attitude, ability to work under pressure, excellent attention to detail, and communication etiquette. What We Offer: - 5 Days Working with rotational offs. - Dynamic, international work environment. - Competitive salary with performance-based incentives. - Structured training programs and career growth opportunities. - Modern office setup located in Gurugram with employee-friendly facilities. Please note that the work location for this full-time job is in person.
