Customer Support Coordinator

Role Overview: As a Customer Service Coordinator, your role will involve addressing customer inquiries, resolving issues, and ensuring a positive experience for all customers. You will play a critical role in maintaining customer satisfaction and promoting customer loyalty. Key Responsibilities: - Respond to customer inquiries through various communication channels such as phone, email, and chat. - Provide accurate product/service information, assist customers with information, and guide them through processes. - Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. - Work closely with other departments including Operations, Designing, and Finance team for Customer orders. - Ability to handle multiple tasks simultaneously in a fast-paced environment. - Strong organizational skills and attention to detail to manage time effectively. Qualifications Required: - Previous experience in customer service is a plus.,