Customer Support Associate

Location: Surat (Gujarat), India (Onsite)

Job Type: Full-Time, Onsite

Experience Level: 1-5 Years

About Us

GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency.

About the Role

We’re looking for a friendly and detail-oriented person to support our customers and sales team. You’ll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.

What You’ll Do

Live Chat Support

• Answer customer questions quickly and clearly
• Communicate in professional English

Sales Support

• Share product information to help customers make the right choices
• Work closely with the sales team

CRM & Data Entry

• Update customer details in our system
• Keep records of customer chats and activity

Product Listing Support

• Hands-on experience with adding and managing product listings
• Ensure product details, images, and pricing are accurate

Order Support

• Help process orders and coordinate with internal teams
• Keep customers informed on their order status

Handling Issues

• Resolve customer concerns politely and efficiently
• Escalate issues when necessary

Reporting

• Prepare basic reports on chats, customer support, and product listings
• Share suggestions to improve customer service

Process Improvement

• Identify areas for better service and workflow

What We’re Looking For

• Graduated in any stream
• 1+ year of experience in customer or sales support (experience in tech/IT is a plus)
• Hands-on experience with product listing and inventory management
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint)
• Comfortable with CRM tools and AI tools
• Strong English communication skills (spoken and written)
• Organised, team-oriented, and able to multitask
• Customer-focused with a problem-solving attitude

If you love helping customers and want to grow with a fast-paced global company, we’d love to hear from you.

Apply now to join the GEMGEM team.

https://forms.clickup.com/5745749/f/5fb2n-101096/17RSMNFQ1F7PCHBYOL